SHIPING & RETURNS
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If you have a question that has not been answered below, please reach out to us at info@themoxiemaven.com and we'll be more than happy to provide you with an answer.
ORDER PROCESSING
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Each of our scarves is made to order, ensuring a unique and high-quality piece for you. Orders are typically processed and shipped within 10 business days.
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Please note, if your order is placed in the afternoon, it may be processed the following business day.
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Once Shipped, you will receive a tracking number to monitor your order's progress.
SHIPPING & DELIVERY
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We offer free standard shipping on all orders within the United States (excluding Alaska and Hawaii).
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All orders are shipped via 2-day UPS once processed.
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Shipping times may vary depending on your location, but you can generally expect delivery within 2 business days after shipment.
RETURNS & EXCHANGES
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We want you to be absolutely delighted with your purchase. If for any reason you wish to return or exchange an item, please follow these simple steps:
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Contact us within 14 days of receiving your order with your name, email, and order number. We’ll respond as quickly as possible (within 2 business days, usually much sooner).
Return Conditions
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Items must be unworn, in original condition, and with all original packaging (or other protective packaging).
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We do not accept returns for items that do not meet these conditions.
Return Shipping
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You are responsible for the cost of return shipping.
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We recommend using a trackable return shipping service to ensure the safe return of your item.
Refunds
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Once the item is returned and inspected, we will issue a full refund within 7 business days.
Changes or Cancellations
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As production begins shortly after your order is placed, we are unable to make any changes or cancellations once your order is confirmed.
